The five steps to your Now shop
Since January 2021, we have been offering merchants a free update from the shop version Base to the successor version Now. The availability of the update depends on the provider and the range of features used. An update can take place as soon as the features used in Base largely correspond to the available features in Now. Merchants will then be notified in the administration area and can start an update if they wish.
Your products and categories will be automatically transferred to your Now shop. In cases with large volumes of legacy data, this may take a few hours.
You try out the Now shop and set it up, for example by adjusting design settings and adding content. You can take as much time as you like for this. Your Base Shop will continue to exist during this time and your customers can visit and buy products as usual.
- After you have set up your Now shop and worked through the checklist steps, start the shop transfer. To do this, in the administration area of your Now shop click on the View next steps button in the checklist under the item Import your shop data and shut down your old shop. The Shop update page appears and you can confirm the transfer. Your Base shop will be closed in this step. Orders, customer data, the stock of your products and other data will then be transferred from your Base Shop. After the transfer, you will be able to continue working with your existing order and customer data as well as stock levels. Transfer duration ranges from minutes to hours, depending upon legacy data volume. At maximum, it will be completed within a day. All data will then be available in the Now shop. You will be notified by e-mail when the transfer is complete.
You can check everything, make adjustments to your Now shop and then open it.
Feature comparison of the Base and Now versions
Frequently asked questions
Do I have to book a new shop package with my provider?
Will the update incur any costs?
How can I start the update?
How long is my Base Shop available for my customers?
You decide when the Base shop will be switched off and the Now shop activated. Take your time to check and adjust settings in the Now shop and go online with it when you are ready.
Where can I find the preparation shop to process it later?
You can find your Now shop in your administration area in the Base shop. You can continue to edit it at any time under the menu item Shop update and Explore new Shop.
Can I stop the update?
How does the final transfer from the Base shop to the Now shop work?
How big are the differences between the two versions in terms of operation?
How much time do I have for the update?
Why are some areas not displayed in the administration of the Now shop before the final transfer?
During the update, no customers and orders are displayed in my Now shop. Why is that?